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Support

On this page you will find all the answers to the most frequently asked questions, you can read the reactions of FWD users and you will find an overview of all versions of FWD. If you have any other question or you want to make a comment, you can always contact us at the helpdesk



Looking for our helpdesk?
4U Solutions BV
Tel: +31(0)20-2220976

You can always send us an email using the "Contact" page.
FAQs FWD

What does FWD do?

It gives you breaks during your computer work. See for information at Products EasyFWD more information

How do I order FWD?

For ordering you can go to subject Products click EasyFWD and download or you go to "TRY NOW" on the left side. A registration form will appear. You fill this in correctly and send off. Now you can try or buy FWD. If you want to buy a registration code, the code will be send to you after you have paid.

Do I have maintenance?

Yes you have. The maintenance is within the subscription of €.1,50 per month. See for information at Products EasyFWD more information

What does it mean: update, upgrade, new release?

Updates are small adjustments or patches to adapt FWD to new networks or platforms. Upgrades are technical adjustments to the functionalities of FWD, but FWD stays the same in use. New release means that FWD changed totally and it is like a new product. In that case we advise people to change. However you always have the choice to do so or not. A new release only happens if a platform completely changes, so we have to adapt the program to go on.

Does FWD support other languages?

At this point FWD supports English, Dutch and French

Other languages will appear as an upgrade like Spanish, German, Italian etc.

I don’t see many breaks? What does that mean?

FWD is a smart program and it functions as follows.
For example in FWD you have chosen a profile of 1 hour of work and a break of 10 minutes. When you are not working with the computer in that hour, that time will be automatically taken off the break time. That means that it is a very good possibility that after 1 hour you don’t get the full 10 minutes but only 2 minutes, because in that hour you did 8 minutes something else then working with the computer. (i.e. phoning, or a meeting etc..) If those other actions take longer then 10 minutes you don’t get a break at all. FWD says that you already have used the break for other actions. So if you don’t get a break during the day it means that you are doing well, according to the profile you have chosen.

Is it necessary to use the micro-break?

It is not necessary. To use the micro-break can be annoying, because it will appear more then the normal break.

Research has shown that even short breaks like 10 or 20 seconds have beneficial effect on he body. The break is only for a few seconds and gives you a short recover time. And you can always click it away.

Do I have to take a given break by FWD?

No, you don’t have to. You can choose to take the break or not.

If you don’t take the break it doesn’t mean that you don’t take breaks at all during the day. In the end it is your own responsibility.

FWD is only there to make you more conscious how intensive you make use of the computer.

The more breaks you see, the more intensive you work with your computer according to the profile you have chosen.

Is FWD mandatory?

No, FWD is not mandatory. FWD’s philosophy is built on the healthy human, who can choose for him or herself to take a break or not or take the break later.

FWD has also the possibility to turn of the functionalities totally or just for the day.

What does the information mean in the Information Centre?

The Daily info gives you an idea in numbers how and how long you have worked with the computer on that day.

The Graphics gives you an idea on how you spread your computer work during that day. And the Data are the numbers of the Daily info and the time of the Graphics in a table.
FAQs General

What do you mean by a backend webapplication?

FWD Pro is a backend webapplication which means that FWD Pro is a site on the internet where you can surf to. When you surfed there you need two codes to get in, just like internet banking. When you are in you can use FWD Pro on the internet.

What means online?

Online means that you work on the internet. FWD sends its data automatically over the internet to a external server. Means you don’t have to configure on your computer, no stocking of data and maintenance can be done for free. So for a proper use of FWD you need a internet connection.

How is my privacy protected?

Your privacy is guaranteed protected. The information is encrypted and you can use a password on a personal level.
Versions
Description FWD:
- user-friendly break software for the healthy human
- break signal is not compelling
- always the posiibility of turning off the break signal
- only break signal if necessary
- takes account of natural taken breaks
- the possibility to set up, no break for the day
- the possibility to put on or off the break signal
- gives a micro-and normal break signal
- gives tips and exercises
- possibility to set up individually
- possibility to setup of a maximum working time per day
- tracks the use of the mouse and keyboard in number and graph
- tracks the use of the computer only in time and keyboard strokes
- privacy guaranteed
- standard in Dutch, English, France and Germann
- possibility for central controling
- HRM tool FWD Pro (Dutch and English)

Technique
- works through internet or intranet
- works with 2000, XP, Vista, win7, Citrix
- none network load
 
Todays version:
-1.0.37
 
Earlier versions:
-1.0.35
-1.0.27
Reactions
Do you want to give a reaction about using FWD, you can! 
Go to the contact page and fill in the form.

 

"FWD: The Best Dutch RSI prevention software" This program makes screenworkers aware of RSI risks, provides personal pause warnings and gives the user insight in his /her working habits. A free 21 day demo version can be downloaded.

Was a reaction on the site of the Dutch RSI-center



I have benefited a lot from working with your wonderful program. My “mouse arm” has almost disappeared now. I really thank you for that.

User Administration Ernst & Young Board and Staf Information and Communication Technology



Thanks to FWD I do my work in less of a hurry. I take all breaks serious and still my work is ready on time.

Cindy Kloppenburg Amsterdam



Since December 2003 I got spontaneous pain in my right arm and it was very serious, because I couldn’t use my arm anymore. Now I tried FWD the demo version for 21 days and I can say that my complaints have almost disappeared before I reached the 21 days. I took the given breaks every time and didn’t click them away once. I am now as good as free of complaints but I am still using FWD. Great program!

Angelique Broerse AMC Amsterdam



Less pain in my arm since I use FWD.

Mark van de Broek Almere